Tel. 123 456 7890

MEASURE

Listen to your customers and employees. Get feedback on-site or online with our Smileys

FOLLOW

Keep an eye on your business performance with our web-based data analytics reporting service

IMPROVE

Make developments and share the improvement results with customers and employees

"Elkjøp can see that there is a close correlation between increased customer satisfaction and increased conversion rate, this proves that working with customer centrism is a major factor in increasing bottom line results."

 

Magnus Feldt

Head of People Development, Elkjøp, a division of Dixons Carphone

ASK FOR A QUOTE

See how you can increase happiness, and grow your business with the help of HappyOrNot service

90

We are in

 

countries

2000

We have

 

customers

150 000

We collect

 

daily feedback

The complete service package

Smiley Terminal & Web Smileys

Capture the happiness levels of your customers and employees easily and instantly, on-site or online

 

Reporting Service & Email Reports

Follow your result data and learn when and where to improve your business performance

 

Interaction Reports & Social Sharing

Share  your results and grow your profits with improved customer and employee satisfaction

 

Retail

Satisfied customers:

  • Spend more during each visit
  • Visit more often and are more loyal 
  • Recommend your brand

Services

Better performance:

  • Improves brand image and service reputation
  • Increases referrals 
  • Strengthens competitiveness 

Human Resources

Happier employees:

  • Improves productivity
  • Increases motivation and well-being
  • Reduces absences and turnover

Transportation

Improved experience:

  • Increases Global Ranking
  • Attracts new travelers and passengers
  • Improves image and reputation

Healthcare

Quality care:

  • Improves image
  • Attracts new professionals
  • Increases recommendations

Fill out the form to get your quote!

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AWP Retail Solutions
15 Boulton Road
Reading RG2 0NF
Give us a call!
Tel. 0118 987 4521
Send us an email!

Benefits for your industry

The complete service package

See how you can increase happiness, and grow your business with the help of HappyOrNot service

Benefits for your industry

Retail

Satisfied customers:

  • Spend more during each visit
  • Visit more often and are more loyal
  • Recommend your brand

Transportation

Improved experience:

  • Increases Global Ranking
  • Attracts new travelers and passengers
  • Improves image and reputation

 

Services

Better performance:

  • Improved brand image and service reputation
  • Increases referrals
  • Strengthens competitiveness

 

Healthcare

Quality care:

  • Improves image
  • Attracts new professionals
  • Increases recommendations

 

Human Resources

Happier employees:

  • Improves productivity
  • Increases motivation and well-being
  • Reduces absences and turnover

 

Fill out the form to get your quote!

Give us a call!
Tel. 0118 987 4521
Send us an email!
AWP Retail Solutions
15 Boulton Road
Reading RG2 0NF

The World's Leading Service for Continuous Customer & Employee Satisfaction Improvement

Do you want more happy, loyal, and satisfied customers and employees?

WATCH OUR VIDEO

Feedback collecting Smileys

Please rate our

service today

Smiley Terminal

Improve your customer and employee satisfaction with our wireless, always on, Smiley Terminals. Effortless set up in just minutes, right at the point-of-experience. Pop in your survey question and instantly start collecting feedback.

Customers and employees respond to the survey question by pressing the Smiley that best corresponds to their experience. Response data is transmitted via secure cellular network to our web-based reporting service where it is analyzed and ready for review.

 

Improve your customer and employee satisfaction with our wireless, always on, Smiley Terminals. Effortless set up in just minutes, right at the point-of-experience. Pop in your survey question and instantly start collecting feedback.

Customers and employees respond to the survey question by pressing the Smiley that best corresponds to their experience. Response data is transmitted via secure cellular network to our web-based reporting service where it is analyzed and ready for review.

 

Smiley Terminal

Easy setup

Ready to use out of the box. Set up takes less than 3 minutes and no tools are needed

24/7

Anytime access to your results in  our Reporting Service, for an unlimited amount of users

Wireless

No power, cables, or internet connection is needed for the terminal to work

Misuse protection

Built-in feature that filters out unwanted responses to protect the integrity and accuracy of results

Want more information ?

YES PLEASE!YES PLEASE!

Want more information?

Reporting Service

Track and learn how well you are performing to your service promise. Our reporting service collects and analyses your response data and displays your results in a clear format. Seeing your performance via your feedback results makes improvement initiatives easy to identify, track, and validate.

Please rate the support you received?

Track and learn how well you are performing to your service promise. Our reporting service collects and analyses your response data and displays your results in a clear format. Seeing your performance via your feedback results makes improvement initiatives easy to identify, track, and validate.

 

Reporting Service

 

Change the survey question, or the web smiley panel's apperance interval, at any time

Customizable

No web script maintenance or future support needed. Application updates are free and automatic

Updates

Our service supports multiple web browsers and is optimized for the mobile environment

Browser support

Customers are able to give detailed feedback, providing you enhanced service experience insights

Open Feedback

Learn more about us

VISIT HAPPYORNOTVISIT HAPPYORNOT

Learn more about us

Do you want more happy, loyal, and satisfied customers and employees?

The World's Leading Service for Continuous Customer & Employee Satisfaction Improvement

WATCH OUR VIDEO

Feedback collecting Smileys

How the HappyOrNot service works

How the HappyOrNot service works

Web Smileys

Collect feedback from your website visitors with ease. Ask your customized online experience question and capture the user’s feeling when interacting with your website. After a Smiley is clicked, an open feedback box appears. Responses are collected and analyzed in our web-based Reporting Service.

A simple script added to your web page makes the web smiley panel immediately active. Questions can be easily changed whenever needed. Plus, because our 4 Smileys are globally recognized, customers instantly know how to use them, making feedback fast, easy, and fun. 
 

Please rate the support you received?

Collect feedback from your website visitors with ease. Ask your customized online experience question and capture the user’s feeling when interacting with your website. After a Smiley is clicked, an open feedback box appears. Responses are collected and analyzed in our web-based Reporting Service.

A simple script added to your web page makes the web smiley panel immediately active. Questions can be easily changed whenever needed. Plus, because our 4 Smileys are globally recognized, customers instantly know how to use them, making feedback fast, easy, and fun. 

 

Web Smileys

Monitoring and results analysis

Change the survey question, or the web smiley panel's apperance interval, at any time

Customizable

Instant awareness of declines or achievements in service via an automated email alert

Real Time Alerts

Our service supports multiple web browsers and is optimized for the mobile environment

Browser support

Anytime access to the reporting service for an unlimited amount of users

24/7

You can easily track the ranking and trending data and compare your survey results to your operational activities. The result summaries are conveniently sent straight to your email.

 

Email reports

Monitoring and results analysis

You can easily track the ranking and trending data and compare your survey results to your operational activities. The result summaries are conveniently sent straight to your email.

 

Email reports

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